When submitting a ticket please answer the following questions. Your accuracy will highly affect the timeliness and quality of your support experience.
- Please read this before submitting
- Are you an administrator or a user?
- Which browser you are using?
- What exactly happened? (error number, error message, screenshot would be perfect!)
- Situation (what you were aiming to perform, sequence of your activities, and which stage of the process failed).
- What you’ve been doing (with INDICA) before the problem occurred? (e.g. you’ve been exporting tags, there was a power cut in the office, you just came after the weekend and nothing works).